Shipping Policy
At Lingxatelier, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy for details on processing times, shipping methods, and delivery times.
1. Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may vary during peak seasons or sales events.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping (5-7 business days) – $X.XX
- Express Shipping (2-3 business days) – $X.XX
- Free Shipping on orders over $XX.XX
Shipping rates are calculated at checkout based on your location and the total weight of your order. Please note that delivery times may vary depending on your location and the shipping option selected.
3. International Shipping
We currently ship to [list of countries]. International shipping rates and delivery times will vary depending on the destination and shipping method chosen at checkout. Please note that international orders may be subject to customs duties, taxes, and fees that are the responsibility of the recipient.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email that you can use to track your shipment. Please allow 24-48 hours for the tracking information to update.
5. Shipping Delays
While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control such as weather conditions, customs delays, or carrier issues. Lingxatelier is not responsible for delays caused by these external factors.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [support@lingxatelier.com]. We will work with the shipping carrier to resolve the issue and ensure you receive your order in good condition. Please report any damages within 7 days of receiving your order.
7. Incorrect Shipping Information
Please ensure that the shipping address you provide is accurate. Lingxatelier is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize an error after placing your order, please contact us as soon as possible at [support@lingxatelier.com].
8. Returns & Refunds
If you need to return an item, please refer to our [Refund Policy]. Please note that shipping fees are non-refundable.
If you have any questions or need further assistance, please don’t hesitate to contact us at [support@lingxatelier.com].